Technical Support

Common Technical Issues

Video call not working

1. Check your internet connection

2. Allow camera and microphone permissions

3. Try refreshing the page

4. Use Chrome or Firefox browser

Can't log in to my account

1. Check your email and password

2. Try resetting your password

3. Clear browser cache and cookies

4. Contact support if issue persists

Payment not processing

1. Verify your payment details

2. Check if your card is enabled for online payments

3. Try a different payment method

4. Contact your bank if needed

System Requirements

  • • Chrome 90+ or Firefox 88+
  • • Stable internet connection (5+ Mbps)
  • • Camera and microphone access
  • • JavaScript enabled

Still Need Help?

Our technical team is available 24/7

Email: tech@iwacuhealth.com

Phone: +250 788 123 457